We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, unused, with all original accessories, manuals, labels, and packaging. You will also need your receipt or proof of purchase.
Sale and promotional items are eligible for return unless they were clearly identified as final sale before purchase.
To request a return, contact us at support@lymaxs.com and include:
Your order number
The name of the item
The reason for the return
Photos or a short video if the item is damaged, defective, or incorrect
If your return is accepted, we will provide return instructions and the appropriate return address.
Please do not send products back without contacting us first. Items returned without authorization might not be accepted.
Please inspect your order after delivery.
If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at support@lymaxs.com.
After we verify the issue, we will provide an appropriate solution, which may include replacement parts, a replacement product, or a refund. LYMAX will cover reasonable return shipping costs for verified damaged, defective, or incorrect items.
If you are returning an item because you no longer want it, ordered the wrong product, or changed your mind, you are responsible for the return shipping cost.
Original shipping charges and optional expedited shipping charges are not refundable unless the product was damaged, defective, or incorrect.
We do not charge a restocking fee.
The fastest way to receive a different product is to return the original item and place a new order after the return has been approved.
For damaged, defective, or incorrect items, contact us before placing another order so that we can determine the appropriate replacement process.
We will inspect your return after it is received.
If your refund is approved, it will be issued to your original payment method within 10 business days. Your bank or payment provider might need additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund, contact us at support@lymaxs.com.
Contact us at support@lymaxs.com as soon as possible if you need to cancel an order.
We cannot guarantee cancellation after an order has entered processing or has been shipped. If the order has already shipped, you can request a return after receiving it.
Customers in the European Union may have additional statutory cancellation and withdrawal rights. Nothing in this policy limits any mandatory consumer rights provided under applicable law.
For return, exchange, or refund questions, contact: