Shipping Policy

Thank you for shopping with LYMAX. This Shipping Policy explains how and when your order ships. By placing an order you agree to the terms below.

1. Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
Pre-order or made-to-order items will show the estimated dispatch date on the product page.
You will receive a shipping confirmation email with tracking information once your order leaves our warehouse.

Standard International: approximately 7–15 business days to major destinations.
Transit times are estimates and begin after the processing window; delays caused by carriers or customs are outside our control.

Free standard shipping to the United States, Canada, and the United Kingdom.
Other destinations: shipping is calculated at checkout based on weight and destination.

For orders shipped outside the origin country, the listed price excludes import duties, customs fees, and local taxes (e.g. UK VAT, Canadian GST/HST) unless collected at checkout.
Any such charges are the buyer's responsibility and are determined by your local customs authority. Please check your local rates before ordering.
Where Shopify Markets supports collecting taxes at checkout for your region, the amount will be shown before you pay.

A tracking number is emailed when your parcel ships. LYMAX is not liable for loss or delay caused by an incorrect or incomplete delivery address provided at checkout.
If a parcel is returned to us due to an address error, re-shipping costs are borne by the customer.

If your order arrives damaged or is lost in transit, contact us within 7 days of the delivered (or expected delivery) date at support@lymaxs.com with your order number and photos, and we will arrange a replacement or refund.

Questions? Email support@lymaxs.com — we typically reply within 1–2 business days.