Return & Refund Policy
At LYMAX we want you to love your monitor light bar. If something isn't right, here is how returns and refunds work.
1. Return Window
- You may request a return within 30 days of the delivery date.
- Items must be unused, in their original packaging, and include all accessories, cables, and documentation.
2. How to Start a Return
- Email support@lymaxs.com with your order number and the reason for return.
- We will reply with the return shipping address and a Return Merchandise Authorization (RMA) if required.
- Please do not send items back without contacting us first, as unsolicited returns may not be processed.
3. Return Shipping Cost
- Quality defect, damage, or our error: LYMAX covers the return shipping cost (we will provide a prepaid label or reimburse verified postage).
- Change-of-mind / no longer wanted: the customer covers the return shipping cost. We recommend using a tracked service, as the return must reach us.
4. Refunds
- Once we receive and inspect the returned item, we issue a refund to your original payment method within 5–10 business days.
- Shipping fees are non-refundable except where the return is due to our error or a defective product.
- Processing time at your bank or payment provider may add a few additional days before the funds appear.
5. Exchanges
- Defective or incorrect items are exchanged for the same model free of charge. For a different model, please return and place a new order.
6. 2-Year Limited Warranty
- Every LYMAX unit includes a 2-year limited warranty against manufacturing defects from the date of purchase.
- The warranty does not cover accidental damage, misuse, unauthorized modification, or normal wear and tear.
- To make a warranty claim, email support@lymaxs.com with your order number and a description/photos of the issue.
7. Non-Returnable Items
- Opened/used items damaged by misuse, gift cards, and promotional free gifts are not eligible for return unless defective.
Return address and any questions: support@lymaxs.com.